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06 / COMMERCE & GROWTH

E-Commerce & Marketing

Your marketplaces, online store and website. Built around your business.

Shopify store design, business websites, marketplace operations and marketing. Connect your digital presence with content, campaigns and fulfilment in one coordinated plan.

Discuss your requirements
Illustration for E-Commerce & Marketing

Platforms we support

Marketplace channels and your own online store. Selected services and markets, scoped for your business.

THE REQUIREMENT

Connect your digital presence and sales operations.

Build a Shopify store, create a business website or develop your marketplace channels. We bring design, content and day-to-day operations together around your objectives.

For brands launching online, businesses that need a stronger website and teams looking for support with existing stores. Choose a standalone project or combine services into an agreed package.

Your own stores & websites

Build a digital home for your business.

A website that explains your business. An online store that helps customers shop. We plan, design and build around the journey you need.

For product brands

Shopify

Shopify store design & development

Launch a new Shopify store or improve an existing one with a storefront that reflects your brand and makes shopping straightforward.

  • Storefront designBrand styling, homepage, navigation, product and collection pages, with responsive layouts for mobile and desktop.
  • Store setup & integrationsCatalogue structure, shipping and payment settings, plus agreed apps and integrations configured around your sales process.
  • Testing, launch & handoverReview the shopping journey, forms and agreed store settings; complete launch checks and provide guidance for everyday updates.
Discuss your Shopify store

For service businesses

Business websites & landing pages

Build a corporate or service website that presents your capabilities clearly and gives visitors a useful next step.

  • Structure, content & designPlan the pages and customer journey, then design service, company, campaign or enquiry pages using your brand identity.
  • Responsive website developmentBuild agreed pages, enquiry forms and content features, with layouts that work across mobile, tablet and desktop.
  • Search basics & launch supportPrepare page titles, descriptions and agreed analytics, then check links and forms and hand over the completed website.
Discuss your website

Launch with a clear handover.

We agree the pages, features, integrations, content responsibilities and launch checklist before building. Your business retains ownership of its accounts and domain, with guidance for managing the finished site.

SERVICE SCOPE

What we can help with.

We shape each engagement around the work you need, with the scope and responsibilities agreed before it begins.

01 / CHANNELS

Prepare the stores and catalogue.

01

Marketplace store setup

Onboard Shopee, Lazada, Amazon and TikTok Shop stores for the agreed markets. Support seller documents and brand authorisation, configure profiles, permissions and payment details with you, then complete storefront, delivery and return settings and launch checks.

02

SKU listings & catalogue management

Prepare titles, descriptions, images, specifications and variants from your approved catalogue. Map categories, prices, stock quantities and delivery information, resolve listing issues and maintain agreed catalogue updates.

03

Artwork & design

Create storefront banners, product listing artwork, promotional graphics and livestream visuals using your brand identity. Adapt assets for each channel and coordinate photography, video production and agreed revisions.

02 / DEMAND

Plan content and campaign activity.

04

Content creators & scheduling

Source suitable creators, influencers, affiliates and livestream hosts. Coordinate briefs, samples, fees, deliverables, posting dates and availability, with a content calendar, approval process, tracking links and agreed usage rights.

05

Livestream planning & production

Plan featured products, offers, talking points and the session running order. Coordinate hosts, samples, location, equipment and technical checks, then support product demonstrations, links, engagement and moderation where supported. Review results and prepare agreed highlight clips.

06

Store management & campaigns

Maintain agreed price, stock and catalogue updates. Coordinate marketplace campaigns, approved vouchers, bundles and affiliate activities, with paid campaigns where included. Align store, creator and warehouse activities around launch dates and promotions.

03 / OPERATIONS

Coordinate orders and customer support.

07

Warehousing & order fulfilment

Coordinate warehouse or fulfilment partner onboarding, stock receiving, SKU mapping and inventory records. Arrange storage, pick and pack, packaging, dispatch, courier handover and tracking, with replenishment, delivery exceptions, return receiving and stock reconciliation.

08

Customer service & returns

Handle customer enquiries, order updates and standard product questions within agreed service hours. Coordinate cancellations, returns, refunds and warranty enquiries using your approved policies and approval limits, and escalate issues to the relevant team.

09

Reporting & account coordination

Provide agreed reporting on sales, orders, traffic, conversion, campaigns, creator activity and livestreams. Review inventory and fulfilment issues, track outstanding actions and maintain a project contact, delivery schedule and review cadence.

CHOOSE THE SUPPORT YOU NEED

A website, a launch or ongoing support.

Start with your current stage. Select individual services or build a package around the channels and work you need.

01

Launch a store

For a new channel or market.

Seller onboarding, storefront setup, initial catalogue and launch checks.

Discuss this scope
02

Manage existing channels

For ongoing store operations.

Catalogue updates, promotions, fulfilment coordination, customer support and reporting.

Discuss this scope
03

Plan a campaign

For a product launch or promotion.

Creative assets, creator scheduling, livestream sessions and agreed campaign activity.

Discuss this scope
04

Build or redesign a website

For your own store or business presence.

Shopify store design, business websites and landing pages, with agreed setup, launch checks and handover.

Discuss your website

YOUR WIDER BRAND PRESENCE

Marketing beyond the marketplace.

Commercial content, social media, email campaigns, search visibility and paid media can be scoped alongside your website and stores or as a separate project.

YOUR ENGAGEMENT

Clear deliverables.
Defined responsibilities.

  • An agreed site structure, responsive store or website, launch checks and handover for website projects
  • An agreed channel plan, onboarding checklist and launch schedule
  • A store and catalogue prepared for the selected platforms
  • Approved creative assets, creator briefs and content or livestream calendars
  • Defined workflows for orders, fulfilment, customer support and returns
  • An agreed reporting cadence and account coordination process

Your proposal confirms the selected services, platforms and markets, website pages and features, SKU count, content quantities, creator deliverables, livestream frequency, service hours, fulfilment volumes, revision limits, timeline and fees. Platform subscriptions, themes, apps, domains, advertising and other operating budgets are identified separately where applicable.

SERVICE INFORMATION

Questions about this service

Practical details to help you assess the scope and prepare your enquiry.

Can you build a new Shopify store or redesign an existing one?

Yes. We can scope a new Shopify store or improvements to your current theme, including storefront design, navigation, product and collection pages, store settings and agreed integrations. Your proposal confirms the catalogue size, features, content responsibilities, revision limits and launch arrangements.

Can you build a business website without an online shop?

Yes. Corporate websites, service websites and campaign landing pages can be separate projects. We agree the pages, content, enquiry forms, design and any integrations around the purpose of the website.

Do you provide updates and support after launch?

Content updates, theme improvements, campaign pages and ongoing website or store support can be included in a separate ongoing scope. We agree the work, support hours and review process for your engagement.

Which marketplaces can you help us set up?

Shopee, Lazada, Amazon and TikTok Shop can be included for the agreed markets. We support registration, documents, storefront configuration and launch checks. Eligibility, approvals and platform requirements remain subject to each platform.

Can we choose only some of these services?

Yes. Marketplace setup, SKU listings, artwork, creator coordination, livestreams, store operations and fulfilment can be scoped individually or combined. The proposal sets out the included work, quantities, timeline and responsibilities.

Who owns the store accounts and approves the work?

Your business retains account ownership and final approval of pricing, products and content. You provide the necessary access and nominate an authorised contact. Access and working responsibilities are agreed during onboarding.

Are platform subscriptions, apps and marketing budgets included?

Your proposal distinguishes the service fee from any Shopify subscription, paid theme, app, domain, hosting or other platform costs, along with creator fees, advertising, photography, equipment, storage and delivery budgets where relevant. Included work, quantities and approval arrangements are confirmed before starting.

Do you provide warehouse and courier services directly?

Warehouse, courier and specialist services may be delivered through appointed partners. Stock handling, fulfilment volumes, dispatch arrangements, returns and reporting responsibilities are agreed for your engagement.

Can you also support our website and wider marketing?

Yes. Website planning, service or product content, social media, email outreach, search visibility and paid media can be scoped alongside marketplace operations or as a separate engagement.

How do you measure the work?

We agree the reporting scope and review cadence around the services selected. This can cover sales, orders, traffic, conversion, campaigns, creator activity, livestreams, stock and fulfilment issues. Sales and commercial outcomes are not guaranteed.

BUILD THE COMPLETE BRIEF

Related capabilities.

When your project crosses service areas, these may be useful parts of the conversation.

Procurement & sourcing

Bulk supply · Corporate gifts · Project requirements

Events & project management

Corporate events · Launches · Networking

LET’S GET MOVING

Let’s build your online presence and plan the work around it.

Share your objective, specifications and timeline. We’ll help identify the right next step.

Discuss your project